Unified Intelligent Operations Platform

Meet Your Operations Partner

InfinityOmnia unifies Service Desk + IoT Awareness + AI Intelligence + Executive BI into one seamless platform. Tackle any operational challenge with our six core products.

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500+

Business APIs

113+

AI Tools

12+

Industries

99.9%

Uptime SLA

Six Products, One Platform

Each product is designed to solve specific operational challenges while working seamlessly together.

Foundation

InfinityCore

Unified Service Desk & Asset Operations

The digital backbone for service excellence. Modernize your operations with unified ticketing, asset lifecycle management, and preventive maintenance orchestration.

Multi-channel Service Desk

Asset Lifecycle Management

Preventive Maintenance

Inventory & Space Management

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Mission Critical

InfinityCMD

Command & Control Center

Real-time multi-site orchestration for organizations where seconds define outcomes. Unified visibility, emergency response, and predictive incident intelligence.

Unified Multi-Zone Command View

Emergency Response Coordination

Predictive Incident Intelligence

Real-time Alert Correlation

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Strategic

InfinityCXO

Executive Intelligence Suite

Transform operational data into strategic decisions. Predictive analytics, cross-site dashboards, and governance tools for C-suite visibility.

Executive Dashboards & KPIs

Predictive Trend Analysis

Cross-Site Comparison

Financial Impact Analytics

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Risk Layer

InfinityAware

Incident & Risk Intelligence

Smart incident management with AI-powered routing, digital evidence capture, and predictive compliance automation. Capture, route, and resolve faster than ever.

Instant mobile capture (photo / video / voice)

AI smart-routing to nearest responder

Digital audit trail for compliance

Predictive compliance monitoring

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Face Layer

InfinityPersona

Governed Digital Human / Face Layer

AI-native, industry-specific avatar surface that turns every InfinityOmnia workflow into a face-to-face conversation, governed by the Infinity Avatar Bridge. Operator, not ornament.

Multi-renderer presence (Tavus / HeyGen / D-ID / Duix)

Threaded text + voice chat with history

Multimodal audit triage (image / video / audio / PDF)

MCP-connected operator tools via InfinityCommand

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Operator Console

InfinityCXAgent

Operations Dashboard with Agentic SOC + ITSM

Next-generation operations dashboard — AI agentic SOC, full ITSM Suite, log aggregation, voice agent, and Visual 360 incident runbooks in a multi-domain workspace that adapts per role.

ITSM Suite with helpdesk RBAC tiers

Agentic SOC (13 features across 5 phases)

Log aggregation (CEF, LEEF, syslog, JSON, CSV, Grok)

Visual 360 incident runbooks + kill-chain logs

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