Terms and Conditions

By accessing or using InfinityOmnia's services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and InfinityOmnia ("Company," "we," "us," or "our").

InfinityOmnia provides a comprehensive operations management platform that includes:

• InfinityCore: Service desk and help desk management
• InfinityAware: Incident and operations management
• InfinityAIQ: IoT, project management, and asset intelligence
• InfinityCXO: Executive dashboards and analytics

Our services are provided on a Software-as-a-Service (SaaS) basis, accessible through web browsers and mobile applications.

To access our services, you must create an account and provide accurate, complete, and current information.

Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• We recommend using strong passwords and enabling two-factor authentication
• You are liable for all activities that occur under your account

Account Information

You agree to provide accurate and complete information during registration and to update this information to keep it accurate and complete.

You agree not to use our services for any unlawful or prohibited activities, including but not limited to:

We reserve the right to investigate and take appropriate action against users who violate this policy, including suspension or termination of services.

Our Content

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and design, are owned by InfinityOmnia and are protected by copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content solely for the purpose of providing our services.

License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

• We implement industry-standard security measures to protect your data
• All data transmission is encrypted using SSL/TLS protocols
• We maintain regular security audits and compliance certifications
• Access to your data is restricted to authorized personnel only

GDPR & CCPA Compliance

We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• Payment is due within 30 days of invoice date
• We accept major credit cards and bank transfers
• All fees are non-refundable unless otherwise specified

Price Changes

We reserve the right to modify our pricing with 30 days' written notice. Price changes will not affect your current billing cycle.

Late Payment

Late payments may result in service suspension. We may charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

We are committed to providing reliable and high-quality services. Our service level commitments include:

Support Levels

• Critical Issues: Response within 4 hours, resolution target 24 hours
• High Priority: Response within 8 hours, resolution target 48 hours
• Medium Priority: Response within 24 hours, resolution target 5 business days
• Low Priority: Response within 48 hours, resolution target 10 business days

Service Credits

If we fail to meet our uptime guarantee, you may be eligible for service credits as outlined in your service agreement.

To the maximum extent permitted by applicable law, InfinityOmnia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services
• Damage to reputation or goodwill

Liability Cap

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

Exceptions

Nothing in these Terms shall limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Violations of applicable law that cannot be limited

You agree to indemnify, defend, and hold harmless InfinityOmnia, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Any content you submit to our services
• Your negligent or wrongful conduct

Defense Obligations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Termination by You

You may terminate your account at any time by contacting our support team or through your account settings. Termination will be effective at the end of your current billing period.

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users

Effect of Termination

Upon termination:

• Your access to our services will cease immediately
• We will retain your data for 30 days for potential account reactivation
• After 30 days, your data may be permanently deleted
• You remain liable for all charges incurred before termination

Applicable Law

These Terms and any disputes arising from or related to these Terms or our services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Jurisdiction

Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the jurisdiction of such courts.

Dispute Resolution

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration under the rules of the American Arbitration Association.