Privacy Policy
Your privacy is important to us. This policy explains how Infinity Omnia collects, uses, and protects your personal information.
Last updated: July 13, 2025
Table of Contents
1. Overview
Infinity Omnia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infinityomnia.com, use our services, or interact with our platform.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Important Notice
This policy applies to all users of Infinity Omnia services, including visitors to our website, registered users, and enterprise customers.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password, profile information, preferences
- Billing Information: Payment details, billing address, subscription information
- Communication Data: Messages, support tickets, feedback, survey responses
- Professional Information: Industry, company size, role, operational requirements
Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Log Data: Server logs, error reports, performance metrics
- Location Data: General geographic location based on IP address
Operational Data
- Service Data: Incident reports, asset information, maintenance records
- IoT Data: Sensor readings, device status, performance metrics
- Analytics Data: Dashboard configurations, report preferences, KPI settings
- Integration Data: Third-party system connections, API usage
3. How We Use Information
We use the collected information for the following purposes:
Service Provision
- • Provide and maintain our services
- • Process transactions and billing
- • Deliver customer support
- • Enable platform features
Communication
- • Send service notifications
- • Respond to inquiries
- • Provide technical support
- • Share product updates
Improvement
- • Analyze usage patterns
- • Enhance user experience
- • Develop new features
- • Optimize performance
Security & Compliance
- • Prevent fraud and abuse
- • Ensure data security
- • Comply with legal obligations
- • Maintain audit trails
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
Service Providers
Third-party vendors who assist in providing our services, such as cloud hosting, payment processing, and analytics.
Business Partners
Authorized partners who help deliver integrated solutions, with your explicit consent.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or asset sales, with appropriate notice.
5. Data Security
We implement comprehensive security measures to protect your information:
Encryption
Data encrypted in transit and at rest using industry-standard protocols
Access Control
Multi-factor authentication and role-based access controls
Monitoring
24/7 security monitoring and incident response procedures
Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request access to your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Export your data in a portable format
Restriction
Limit how we process your information
Objection
Object to certain processing activities
To exercise these rights, please contact us at privacy@infinityomnia.com. We will respond within 30 days of receiving your request.
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions for countries with equivalent protection
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Providing in-app notifications for significant changes
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: privacy@infinityomnia.com
Phone: +1 (555) 123-4567
Response Time: Within 48 hours
Data Protection Officer
Email: dpo@infinityomnia.com
For EU/GDPR inquiries
Response Time: Within 72 hours
Mailing Address
Infinity Omnia Privacy Team
123 Innovation Drive, Suite 400
Tech City, TC 12345
United States
Have questions about our privacy practices? We're here to help.